Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services—whether you’re booking a tour, contacting our support team, or simply browsing our website.

By using our services, you agree to the practices described in this policy.

1. What Information We Collect

We only collect the personal data we need to provide you with a smooth, secure, and enjoyable travel experience.

The information we may collect includes:

• Identity Information: Full name, IC/passport number, nationality, date of birth
• Contact Information: Email address, phone number, mailing address
• Travel Preferences: Special dietary needs, room preferences, travel dates, preferred destinations
• Payment Information: Credit/debit card or bank details (collected via secure third-party payment systems)
• Technical Data: IP address, browser type, device used, pages visited on our website

Emergency Contact Details (when necessary)

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Processing your travel bookings and issuing travel vouchers
• Arranging accommodations, meals, flights, and transport
• Communicating with you about trip details, changes, or updates
• Responding to inquiries and providing customer support
• Ensuring your safety during travel (e.g. emergency contact sharing with relevant parties)
• Complying with legal and regulatory requirements
• Sending marketing emails (only with your consent)

3. Sharing of Information

We do not sell or rent your data to third parties. However, to fulfill your travel arrangements, we may share necessary details with:

• Airlines, hotels, transport providers, and tour guides
• Government bodies for visa or entry requirements
• Payment processors or banks (for secure transaction processing)
• Our travel agents or booking partners (to coordinate logistics)

We ensure all third-party partners adhere to strict data protection standards.

4. Marketing and Communications

If you have opted in, we may send you travel promotions, discounts, newsletters, or updates via email or WhatsApp. You can opt out anytime by:

• Clicking the “Unsubscribe” link in any email
• Contacting us directly via email or phone

We will never bombard you with messages, and we do not share your contact details with any third-party marketers.

5. Cookies and Website Tracking

Our website uses cookies to improve your browsing experience and understand how visitors interact with our content.

Cookies help us:

• Keep your session secure
• Understand what pages are popular
• Optimize the performance of our site

You can control or disable cookies through your browser settings.

6. Data Retention

We retain your personal data only for as long as it’s necessary to:

• Complete your bookings
• Fulfill legal or regulatory requirements
• Handle disputes or complaints
• Improve future services

When data is no longer required, we delete or securely anonymize it.

7. How We Protect Your Information

We take data protection seriously. Your personal data is stored securely and protected using industry-standard safeguards, including:

• SSL encryption for online forms and payment gateways
• Password-protected internal systems
• Access controls to limit employee access to sensitive information
• Regular system monitoring for potential vulnerabilities

8. Your Rights as a Customer

Under applicable privacy laws, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your data (where legally permissible)
  
• Withdraw your consent to marketing communications

To exercise these rights, contact us via email. We may require verification for your protection.

9. External Links

Our website may link to third-party travel tools or partner sites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before submitting personal data.

10. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe we’ve unintentionally collected information from a child, please contact us so we can delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or service practices. The latest version will always be available on our website, with the “Last Updated” date clearly shown.